a9aaa Privacy Policy

1 Introduction

a9aaa is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how a9aaa collects your personal information, the purposes for which it is used, and how that information is kept secure.

By creating an account on our platform or browsing the site, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our platform.

2 Types and Methods of Data Collection

To register on the a9aaa platform and provide services, we may collect the following types of information:

3 Why We Use Your Information

a9aaa uses your information only for the following legitimate purposes. We never sell your information to third parties without your consent.

Account Management and Service Delivery

Your personal information is used to create your account, verify registration, confirm identity, and smoothly manage all platform services. This information is also needed to process financial transactions via bKash, Nagad, Rocket and Upay.

Security and Fraud Prevention

We analyze your login and transaction information to ensure account security, prevent unauthorized access, and detect and prevent fraudulent activity. All data transfers are kept secure using SSL encryption.

Service Improvement

We analyze usage patterns to improve your gaming experience, identify platform issues, and plan new features. This analysis is carried out in a completely anonymous manner.

Relevant Communications

Your email address is used to send important account notifications, transaction confirmations, security alerts and — with your permission — promotional offers. You can opt out of promotional communications at any time.

Compliance with Legal and Regulatory Requirements

We are obligated to retain certain information to comply with financial regulations and anti-money laundering (AML) guidelines, and to meet applicable legal requirements.

4 Sharing Information with Third Parties

a9aaa does not sell your personal information or share it with any advertisers. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket and Upay receive the minimum information necessary to complete transactions.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe receive certain session information to ensure the gaming experience. They do not receive your financial or personal identity information.
• Legal Requirements: If there is a lawful order from a law enforcement agency or court, we may be legally obligated to provide information.
• KYC Verifiers: Necessary information may be shared with authorized verification services for identity verification.

When sharing information with any third party, we ensure that they follow the same standard of privacy protection.

5 Use of Cookies

The a9aaa platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Cookie Controls

You can delete or block cookies at any time by going to your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Our Security Technologies

a9aaa uses industry-standard security measures to keep your personal information secure. Our security framework includes the following features:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Password Protection: Your password is never stored directly — only an encrypted hash is stored.
• Access Controls: Your information can only be viewed by authorized staff who are bound by confidentiality agreements.
• Regular Security Audits: Our systems undergo regular security reviews and vulnerability testing.
• Data Backups: Your information is stored in secure, encrypted backups to ensure it is not lost due to any technical issue.

However, no one can guarantee 100% security on the internet. While we take every precaution, you are also advised to keep your account password private and strong.

7 How Long Information Is Kept

a9aaa retains your personal information only for as long as necessary. Information is retained according to the following guidelines:

• Active Account Data: All relevant information is retained for as long as your account remains active.
• Closed Account Data: Even after an account is closed, financial transaction records and KYC information may be retained for a specific period as required by legal obligations.
• Legal Retention: Transaction records are retained for audit purposes in order to comply with anti-money laundering (AML) regulations and financial regulations.
• Technical Logs: System logs and security logs are retained for a limited period and then deleted.

8 User Rights

As a user of a9aaa, you have the following rights over your own personal information:

9 Policy for Those Under 21

The a9aaa platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

During registration you are required to provide your date of birth, and age is confirmed through the KYC verification process. If for any reason we become aware that a person is under 21, we will immediately close that account and delete the stored information.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Updates and Changes

a9aaa may update this privacy policy from time to time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Changes in the scope or nature of our services
• Improvements to security measures
• Improvements based on user feedback and suggestions

Whenever a significant change is made to this policy, we will send a notification to your registered email and update the "Last Updated" date at the top of this page. If you continue using the platform after the revised policy is published, you will be considered to have agreed to the new policy.

We recommend that you visit this page regularly so that you stay informed about the latest privacy policy.

11 Privacy Contact

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us through the following:

• Live Chat: Our Bengali-language 24/7 live chat support is always available on the platform.
• Email: [email protected]

Our privacy team will review your request as quickly as possible and take the necessary steps. Complex matters may take a little more time to resolve, but we will always keep in touch with you.

Our Commitment

At a9aaa, your privacy is not just a legal obligation — it is part of our core values. We believe that transparency and trust are the foundation of a long-term relationship. Keeping your information secure is our responsibility, and we are always committed to fulfilling that responsibility.

This policy came into effect in January 2026 according to Bangladesh Standard Time (BST, UTC+6).